Refund policy
RETURNS
At Sabrina Antique Jewellery, we believe that jewellery should truly be adored by the owner. We also recognise that we can only be sure of an item of jewellery once we have tried it on in person. If for any reason you do not fall in love with your purchase, we will accept returns for a full refund. Exchanges and part refunds are possible too.
Contact Period:
Please notify us of your intention to return your purchase within 3 days of receipt of your order.
Returns Period:
Please return your item within 14 days of receipt of your order, in the original packaging.
Exceptions / Non-Returnable Items:
Items that have been resized, personalised, altered or damaged are non-returnable.
Swiss Returns:
Contact us at hello@sabrinaantiquejewellery.com to start the return process, with the reason for your return.
Returns must be sent via insured, tracked and signed for services.
Sabrina Antique Jewellery is not liable for returns not received.
International Returns:
Please contact us first to discuss the best return method as international returns can involve customs charges.
Returns must be clearly marked "returned goods" to avoid customs charges back into Switzerland. Any customs charges incurred will be deducted from your refund.
Returns must be sent via fully insured, tracked and signed for services.
Sabrina Antique Jewellery is not liable for returns not received.
Please send returns to:
Sabrina Antique Jewellery Presso Mail Boxes Etc. Via San Salvatore 3 6900 Paradiso Switzerland
Refunds:
We will notify you once we’ve received and inspected your return.
If approved, your refund will be processed via the original payment method.
Please allow up to 5-10 working days for your bank or credit card company to process the refund.
Please note that international import charges applied on the original shipment are non-refundable. Return shipping costs (including customs charges) are the responsibility of the buyer; any customs charges incurred will be deducted from the refund.